Owner
Meet Our Team
An experienced team
behind every match.
Get to know the people supporting your egg donor journey. From donor intake and matching to case management, our team brings personal care and experience to every step.
Leadership
Owner
Client Relations
Client Relations Team
Joann Haynes
Client Relations Manager
Helping families for 12+ years
With extensive fertility agency experience in case management, Joann guides families through every step of donor matching.
Philip Koo
Client Relations Manager
Helping families for 10+ years
Fluent in English, Mandarin, Cantonese and Shanghainese, Philip bridges language and cultural gaps, guiding every family through their egg donor journey with personal care.
Jo Zhang
Client Relations Manager
Helping families for 6 years
Fluent in English, Mandarin, and Cantonese.
Jet Painandos
Client Relations Manager
Helping families for 5+ years
Jet specializes in donor programs, clinic partnerships and personalized guidance for intended parents worldwide.
Donor Intake
Donor Intake Team
Thao Le
Egg Donor Intake Manager
Helping families for 3+ years
Thao guides donors through application, screening and profile development with personalized support.
Rose Baclohan
Egg Donation Coordinator
Helping families for 4+ years
Having worked in both surrogacy and egg donation, Rose knows the third-party journey from every angle.
Case Management
Case Management Team
Katie Lemoine
Egg Donation Case Manager
A five-time egg donor herself, Katie supports donors with firsthand insight and genuine empathy.
Lorraine Cheng
Egg Donation Case Manager
Formerly directed patient operations at one of the world's busiest fertility clinics, with deep FDA-compliance expertise.
Rebecca Montgomery
Donor Case Manager
Helping families for 4+ years
Rebecca brings a well-rounded perspective from pharmacy, clinical care and fertility services.
Here to Help
Let’s talk about
your journey.
Whether you’re an intended parent or considering egg donation, connect with our team to ask questions and discuss your next steps.